Privacy Policy

1. Introduction

RBZ 3D ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

When you create an account, place an order, or contact us, we may collect:

• Name and contact details (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through Stripe)
• Order history and preferences
• Communications with us

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on pages
• Referring website addresses

Design Files

When you use our design tools or upload files, we store these temporarily to process your order. Design files may be retained to assist with reorders or support queries.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate with you about orders, products, and services
• Provide customer support
• Send order confirmations and shipping notifications
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and maintain security

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment Processors: Stripe processes payments securely. Your payment card details are never stored on our servers.
• Shipping Partners: Australia Post or courier services to deliver your orders.
• Service Providers: Third-party services that help us operate our business (hosting, email services).
• Legal Requirements: When required by law or to protect our rights.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure password hashing
• Regular security updates
• Limited access to personal information

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Cookies

Our website uses cookies and similar technologies to:

• Keep you signed in
• Remember your shopping cart
• Understand how you use our website
• Improve your browsing experience

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

7. Your Rights

Under Australian Privacy Principles, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Complain to the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records may be retained for accounting and tax purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.