1. Where We Ship From
All orders are engraved and dispatched from Townsville, Queensland. We ship Australia-wide, and to New Zealand on request.
2. Production Time
Production is 1–3 business days for most orders, counted from the day your order is confirmed — or, where artwork needs approval, from the day you approve the proof.
Production time is separate from transit time. An order placed on a Friday afternoon does not begin production until the next business day.
Larger orders, special-order materials, and jobs requiring artwork preparation may take longer. If your order will take longer than 3 business days to produce, we tell you before we start, not after.
3. Shipping Options and Rates
| Option | Cost | Estimated transit after dispatch |
|---|---|---|
| Standard (tracked) | $8.50, or free on orders over $40 | Australia Post estimate for your postcode |
| Express | $15.00, or $8.00 as an upgrade where standard shipping is already free | Australia Post Express estimate for your postcode |
| Priority Air (StarTrack Premium) | $35.00 | The most reliable option we offer; typically 1–2 business days to most metropolitan areas |
| Townsville pickup | Free | Collect once we notify you it is ready |
All prices are in Australian Dollars and include GST. Pickup is available to Townsville postcodes (4810–4818).
4. Delivery Estimates Are Estimates
Transit times shown at checkout and across this website are estimates published by the carrier. They are not guarantees, and we do not offer a guaranteed delivery date on any shipping option.
Once a parcel is dispatched it is in the hands of Australia Post or StarTrack, and delays in their network are outside our control. Regional, remote and interstate deliveries generally take longer than the metropolitan estimates.
Priority Air is the most reliable option we offer and is the one we recommend when a date genuinely matters. It is still a carrier estimate rather than a promise.
If a delivery date is critical to your job, tell us before you order and we will give you an honest answer about whether we can make it.
5. Tracking
Every shipped order is tracked. A tracking number is emailed to you when your order is dispatched. If you have not received tracking within one business day of your order being marked as shipped, contact us.
6. Delivery Address
We ship to the address supplied at checkout. Please check it carefully — we cannot redirect a parcel once it has been dispatched, and re-delivery of a parcel returned to us because of an incorrect or incomplete address is charged at the standard rate.
If you notice a mistake in your address, contact us immediately. If the order has not yet been dispatched we will correct it at no charge.
Risk of loss or damage passes to you on dispatch. Clause 7 sets out what we do anyway when something goes wrong in transit.
7. Late, Lost or Damaged Parcels
Contact us and we will help, regardless of who is at fault in the carrier's network.
- Running late. We will chase the carrier with you. Australia Post generally will not treat a domestic parcel as lost until a set period has passed, and we cannot compel them to act sooner.
- Lost in transit. Where a tracked parcel is confirmed lost by the carrier, we remake and reship your order at no charge, or refund it — your choice.
- Arrived damaged. Send us a photo of the parcel and the contents. We remake and reship the damaged items at no charge.
- Marked delivered but not received. Check with anyone else at the address and look for a card or safe-drop photo, then contact us and we will open an enquiry with the carrier.
Nothing in this clause limits your rights under the Australian Consumer Law. Where goods are not delivered within a reasonable time, you may have a right to a remedy under those laws regardless of what this policy says.
8. International Orders
We ship to New Zealand on request — contact us or use the quote form for a shipping price before ordering. International customers are responsible for any duties, taxes and customs charges levied in the destination country. Transit times for international orders are longer and less predictable than domestic ones.
9. Questions
Shipping questions go to admin@rbz3d.au, or through the contact page. See also our Returns Policy, Warranty Policy and Terms of Service.