Terms of Service

1. Agreement to Terms

By accessing or using the RBZ 3D website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

RBZ 3D provides laser engraving and 3D printing services, including but not limited to:

• Custom engraved labels and signage
• Electrical and switchboard labels
• 3D printed parts and prototypes
• Online design tools for label creation

3. Orders and Pricing

All prices displayed on our website are in Australian Dollars (AUD). Prices are subject to change without notice, but changes will not affect orders already placed.

By placing an order, you are making an offer to purchase products. We reserve the right to accept or decline any order at our discretion. An order is not confirmed until you receive an order confirmation email.

Custom products are made to your specifications. Please review your designs carefully before ordering as we cannot be held responsible for errors in customer-supplied designs.

4. Payment

Payment is required at the time of order unless you have an approved trade account with us. We accept major credit and debit cards through our secure Stripe payment gateway.

For trade accounts, payment terms are as agreed in writing. Late payments may incur additional charges and result in suspension of services.

5. Production and Delivery

Production times are estimates only and may vary depending on order complexity and current workload. We will endeavour to meet quoted timeframes but cannot guarantee specific delivery dates.

Shipping times are dependent on Australia Post or courier services and are outside our control once items are dispatched. Risk of loss or damage passes to you upon dispatch.

6. Intellectual Property

You retain ownership of any designs, logos, or content you provide to us. By submitting content, you grant us a limited licence to use it solely for the purpose of fulfilling your order.

You warrant that any designs or content you submit do not infringe on the intellectual property rights of any third party. You agree to indemnify us against any claims arising from your submitted content.

7. Acceptable Use

You agree not to use our services to create products that:

• Are illegal, harmful, or offensive
• Infringe on intellectual property rights
• Contain false or misleading information
• Impersonate any person or entity
• Violate any applicable laws or regulations

We reserve the right to refuse any order that we believe violates these terms.

8. Limitation of Liability

To the maximum extent permitted by law, RBZ 3D shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability for any claim shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

9. Warranty & Consumer Guarantees

We warrant that products will be manufactured in accordance with your approved specifications and free from defects in materials and workmanship.

This warranty does not cover damage caused by misuse, improper installation, modification, or normal wear and tear. Custom products are made to your specifications and cannot be returned simply because they don't meet your expectations if made correctly to your design.

Australian Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms is intended to exclude, restrict, or modify any rights you may have under the Competition and Consumer Act 2010 (Cth) or any other applicable consumer protection laws.

10. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the new terms.

12. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Queensland.